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Here a few questions we get the most. If you don't see what's on your mind, reach out to us anytime on phone, chat or email.
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General Questions
Sure we do please Find a Store near you and we will see what we can set up for you.
Absolutely, we do that all the time for customers. Please book the diagnostic service and bring your phone in. A Phone technician will call diagnose it the same day and provide you with a quote before beginning any work on your iPhone.
We repair a wide variety of devices from a number of manufacturers, including iPhone, tablets, androids , laptops, and more. If you are interested in a smartphone repair, please Find a Store you and browse our phone and PC repairs section.
Yes, all parts and labor on a cell phone screen replacement service include a Limited Lifetime warranty.
Water Damage Service
No, the water damage service includes all parts and labor only required to the get phone back to fully functional condition.
Due to its high cost, The logic board is the only part in the device that is not included in the water damage service. If the logic board has been irreversibly damaged, you will be refunded if we are not able to repair it.
Sure, please Find a Store Near You to make the proper arrangements.
First and foremost, do not attempt to turn the phone on as that can cause a serious short circuit. Next bring the device in for our water damaged service. Our chance at repairing the phone increases substantially the sooner we receive it.
Though the device can sometimes begin working again on its own after water damage, it is very uncommon. It is more likely that corrosion will begin to form on the logic board making the repair process more difficult. We recommend bringing the device in as soon as possible even if it is still wet as our chance at repairing the device increases substantially the sooner we receive it.
Water damage repair generally takes between 24 and 72 hours to complete depending on the level of damage. This estimate can vary however depending on the extent of the damage to the logic board and other components.
Our water damage phone repair service has no warranty on the parts fixed or replaced during the course of the repair.
Glass & LCD Replacement Service
Any non-responsiveness or no display on your phone is suffering due to a drop will be corrected with the Glass & Digitizer repair, as the Digitizer that is being replaced is the part responsible for all touch functionality.
Yes, the Iphone glass replacement service will replace the entire glass face, so the extent of the damage to the previous glass does not matter.
Yes, all parts and Pc and cell phone repair services include a Lifetime warranty.
While there’s always someone who can fix your device for cheap, beware of prices that seem too good to be true. A cheap repair from the other guys often involves subpar replacement parts, further damaged devices, and more repairs needed in the long run.
At Dr. Phone Fix, we believe in using top-quality parts and upholding the highest standards to ensure we get every repair right. Our repairs are trustworthy—we use professional-grade replacement parts, provide lifetime warranties, and are always there to help with any future issues.
Apple Parts
Apple Inc. does not manufacture any parts. They are only a design and engineering company. The parts Apple uses in the iPhone are bought from Chinese vendors and assembled in China. Many of the parts we use come from the similar vendors in China. So though we cannot claim that our parts are "from Apple" they are manufactured to the same strict OEM specifications and we are often unable to tell the difference.
Repair Locations
We currently have locations nationwide in Canada. Our location are dedicated to providing all the repair services found an Dr. Phone Fix to local customers. Click on Find a Store to find out if there is a repair locations near you.
Almost all repairs can be completed while you wait in 60 minutes or less by one of our experienced technicians. The only repair that cannot be completed while you wait is the water damaged or Diagnostic service.
We accept Walk-Ins but you are more than welcome to book an appointment after Finding a Store Near You.
Sell Your Device
Dr. Phone Fix will evaluate and potentially buy any smartphone or tablet, including all iPhones, iPads, LG, Google, Huawei and Samsung devices. Even if it is broken. If a device is not deemed acceptable for purchase we will happily take the device and properly wipe and recycle it for you, and give you a $10 in-store credit.
When you sell us your phone we will wipe all of your existing data for you before it gets sold to another person.
Once you sell your device at our store, it typically takes about 1 to 2 business day for the payment to be issued via Interact E-Transfer.